Long-rumbling dispute nears resolution
In essence, the problem I had with the Skipton was that they didn't offer me information in "accessible formats". After huffing and puffing for some time I decided that a bit of "direct action" was called for. I went up to Skipton which is in North Yorkshire - in the Pennines. I staged a two day protest outside their offices.
The outcome was that we achieved a successful resolution of the dispute by which they paid me the interest I had lost through their actions and, perhaps more importantly, they agreed to pull up their socks in the future for all VI customers. I shall be asking the RNIB to monitor this.
My clever reader, David, even exhibited further areas of expertise in creating a placard for the occasion. You can see two photos of me taken in my sitting room during a dry run and photos of local newspaper coverage of the event on my Flickr gallery:
http://www.flickr.com/photos/hova/sets/72157630775137368
We hope to have more photos from the newspaper's photographer soon. The articles are also available online at the website of the Craven Herald & Pioneer:
http://www.cravenherald.co.uk/news/ocalnews/news_skipton/9839470.Blind_investor_holds_protest_outside_Skipton_Building_Society
http://www.cravenherald.co.uk/leisure/archive/2012/07/26/Bradford+News+%28bradford_news%29/9837735.Investor___s_300_mile_protest_journey